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Terms of service


You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact us . If your order has already been dispatched, (i) for the pre-order products you will be able to request a refund of the product as separately , and (ii) for other products you will only be able to request a refund of the product: please see Return Policy.


For other than pre-order products you can track the progress of your order by logging into your Jolla account. For pre-order products the order tracking may be available as separately informed by KHLOÉNOVA .


Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.

Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, we cannot promise that they are accurate.

KHLOÉNOVA reserve the right to deliver the ordered products in separate shipments.

Product that is delivered to you will become your property at the time that you receive it provided that KHLOÉNOVA has received full payment for the product. As soon as we has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.


The product price is always the price indicated in the web shop when you place your order. The price includes VAT.

Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web shop. Online payment methods are provided by credit or debit card and PayPal.


If you have any questions about these Terms, please contact us by submitting a request for Service and Support.