Return & Refund Policy

UK Express Delivery service and International Delivery Available.

UK Standard Delivery 3-5 business days . International delivery within 3-10 working days , according to the county .

Return & Refund Policy 

Terms of Condition

If you are not happy with your order or you have changed your mind, you have 30 days to cancel or exchange your order . Please Include name and order number on the returned parcel . Please note: In order to refund , do not remove labels, tags or use the garment/product. Discounted offers product are not eligible for returns. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund or/and exchange .

For hygiene reasons, pierced jewellery , beach wear, lingerie , bodysuits is non refundable. Skin care and supplements products are not refundable. 

If you have any further questions related to your delivery, please contact our Customer Care team.

What currency are the prices do I see in the site? 
All prices are in GBP. We ship worldwide.  
 
I just placed an order, when will it ship? 
We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 5-7 working days also depending if item in stock. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please contact our customer service team . 

 

I have entered an incorrect address what do I do now? 

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us by contact us form . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.  
 
How long does shipping take? 
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 5-7 business days depending of the country you order and if item in stock , we do offer also express delivery.

What is Pre Order ? Pre Order service means that you can place order for item before come to our fulfilment centre , before we launched on our online shop.  

For custom Atelier service of our Couture Bridesmaids Bridal Collections , please do contact us before to design your unique garment and make your moment magical .  

To become KHLOÉNOVA Independent REP Influencer Brand Ambassador / Distributor / Franchisee please fill our form on the respective page where you can find also other helpful information.      

I have a question that wasn't answered, can you please help? 
 
Absolutely! Please send us your enquiry on the contact us form and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. 

KHLOÉNOVA Team

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