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Delivery Info

TERMS & CONDITIONS 

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KHLOENOVA CUSTOM MADE 

KHLOENOVA COUTURE garments are made to order . We begin design and construction of your exclusive garment as soon as we receive your order . You must allow from 3-5 weeks to be shipped from UK. 

We also have an express service for garments required urgently. Please note this service is upon prior agreement and extra charges will apply. You must contact us first to see if your garment can be delivered on time. Once placed the order garments cannot be cancelled or exchange under any circumstance. We offer altering size. When you select your item, please send all your measurements and bra size. Your height without footwear on. The height of the footwear you're likely to wear with this gown. Your bust, waist and hip measurements. Otherwise the order will be made to standard size. Garment can be made with colour, fabric combination and length you choose. Any special requests for this gown can be added in special instructions. Embroidery can be added to any garment. Costs may vary depending on length and fabric chosen.  

Some of the KHLOENOVA COUTURE & BRIDAL Collections are in stock. Please contact us to check stock. 

KHLOENOVA COLLECTIONS DELIVER WORLDWIDE 

UK Next Day Delivery service available.

The next day delivery service applies on orders placed Monday - Friday. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, we will deliver by an alternative carrier and this may take longer. This service is not available during sale or busy periods. UK Standard Delivery 3-5 business days . 

International delivery within 3-10 working days , according to the county .

Returns Policy 

If you are a customer in UK, you get 14 calendar days ( for worldwide 20 ) to cancel or exchange your order , because you have changed your mind. The period starts from the day you have received all of the items in your order.  

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund or/and exchange .

For hygiene reasons, pierced jewellery , beach wear, lingerie , bodysuits is non refundable.

If you have any further questions related to your delivery, please contact our Customer Care team.